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Claims data is stored in Airtable. Configure your connection below to start tracking claims.
Edit SettingsTest Connection
Map your Airtable table fields to the data the app sends.
Show Mappings
Could not load table fields. Save your Airtable connection first, then reload.
Only mapped fields will be written to Airtable — leave a field unmapped to skip it.Save Field Mappings
Optionally connect a DOR Responses table in the same Airtable base. This lets CS agents link a customer's completed DOR form to a claim during submission.
— None (disabled) —Save DOR Settings
Configure the claim types available when submitting a courier claim from an order. Each type will appear as an option in the claim submission form.
Add Claim TypeSave Claim Types
Control which tags are applied to Shopify orders when claims are submitted or updated. You can toggle each tag type on or off and customise the tag values.
Status tags
Choose which claim statuses apply a tag to the order. When a claim's status changes, the old status tag is removed and the new one is added (if enabled).
Save Tag Settings
When a claim is submitted from an order, the following happens automatically:Order details including products, carrier, tracking number, and costs are pulled from Shopify via the Admin API.A new claim record is created in your connected Airtable base with all the order data, claim type, and any notes.If enabled in Order Tags above, the order is tagged in Shopify with the claim type and status so you can filter orders by claim status.When you update a claim's status from the dashboard, the Shopify order tags are automatically updated to reflect the new status (if status tags are enabled).